Reisebedingungen DouroAzul Hotel Ships

Customs and Immigration
Passengers are responsible for obtaining all the necessary immigration documents to enter Portugal before leaving their home land. The impossibility of entering Portugal due to incorrect immigration documentation may result in cancellation of the cruise as No Show, whereby there won’t be any refund. Passengers are individually responsible for the fulfillment of international customs regulation when leaving Portugal and entering their home countries. DouroAzul S.A. is not responsible for any Custom duties concerning any products that have been offered or purchased, including wine and alcoholic drinks, during the cruise.
Taxes and Government Duties
The cruises price includes all duties and government taxes applicable only as far as the cruise is concerned. Airport taxes and fees, departure taxes, immigration taxes and other travelling taxes are of the responsibility of each passenger and may vary according to the route of the trip and origin and destination countries. Any doubts should be clarifyed before departure with your travel agent.
Valuable objects
No safes are available on board. Passengers are responsible for the safety and protection of their value objects.
Health and Doctor’s Assistance
DouroAzul, S. A. ships do not have doctors, dentists or medical facilities aboard. Any medical emergency situation will be handled in the local medical facilities. Though Portugal and Spain are modern countries with quality medical facilities, DouroAzul, S.A. cannot be liable for the services rendered at those units. DouroAzul, S.A. does not make available crew members to transport passengers in wheelchairs; therefore passengers travelling with wheelchairs should travel with a companion able to help them. DouroQueen and DouroCruiser ships are equiped with lifts and chair-lift that allow passenger with limited mobility to have access to all passenger decks. Other DouroAzul ships have chairs and access to some areas of the ship might be of difficult or impossible access for passengers of limited mobility. Cabins do not have fridge and does not supply means for medicines cooling. Ashore tours imply different types of physical effort that may be described in detail on board by tour escorts; failure of a passengers to fully enjoy an ashore tours due to his/her disability to participate in all parts of the tours won’t be reason to refund any percentage of the tour.
Internet Wireless connection
Douro Spirit, Douro Cruiser, Douro Queen, Alto Douro and Invicta have wireless internet connection. The connection bandwidth and the coverage area of the ship are limited but sufficient for a normal internet use. The use by a passenger might be limited in order to allow more passengers to access the internet. The ships receptionists will help passengers to use in the best way the Wi-Fi capacities of the ship. An additional tax is charged on board to use Wi-Fi.
Laundry services (only available on Douro Spirit, DouroQueen and DouroCruiser)
Ships do not have self-service laundry machines. Ships have available a personal clothing laundry service against additional payment. The scope of the service varies from ship to ship and can be explained in detail on board.
It is possible to send national and international mail on board against nominal payment. For more information please contact the reception desk.
Scope of Responsibility
DouroAzul, S. A. operates river and coastal cruises and is responsible for all operations, except the ones contracted to third parties rendering services as above mentioned, since the check-in until the check-out of passengers. DouroAzul, S. A. is only responsible for the airport/ship/airport transfer if the same has been purchased to DouroAzul S.A. by the passengers or by the company organizing the trip. DouroAzul, S. A. is not responsible for the performance of airlines, hotels and tour companies prior and after to the cruises, ashore guides, tour packages suppliers or any other elements of holiday experiences of a passenger beyond the part concerning the cruise.
No pets are allowed on DouroAzul, S. A. ships. Guide dogs and other animal for personal support will be authorized and will be subject to special coordination at the time of the reservation.
Ashore tours
Each DouroAzul, S. A. ship has a professional tourism guide that is available to help passengers choose and participate in ashore tours. Ashore tours may be purchased on board. There are enough places for all passengers in all tours and all requests will be answered as long as they are submitted before the tour departure day. Ashore tours might be changed depending in the road conditions, traffic jam, national holidays and also weather conditions. When meals are included in a tour, the price includes wine and water. Every evening a briefing concerning the next tour will take place on board. Tours that are cancelled or modified by DouroAzul, S. A. will be refunded by the value that corresponds to the part which has not been performed or that has been replaced. Tours cancelled by passengers less than 48 hours prior to the departure won’t be refunded.
Smoking Policy
Smoking is not allowed in any of the areas inside the ships. It is only allowed to smoke cigars, cigarettes and pipes on the sun deck. Smoking pipes are not allowed on any of the ships including the sun deck. Any passenger who is found smoking inside the ship will disembark without refund of the price paid for the cruise.
It will only be allowed visits on board if they have been previously agreed with our office, approved by the ship’s captain and if the visitor is identified by an official document when arriving. Visitors that might dinner on board will pay the price set for on board meals that do not include drinks and will be subject to seat availability.
All the DouroAzul, S. A. ships fully fulfill the requirements concerning the insurance required by the Portuguese law for the type of ship and service provided.

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